Complaint Investigation Report

157209146-2-10-2023-24-AS-SPIY-CPVKY2-20230313081824

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/08/2022 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20220608092801

Facility laundry machines are in disrepair

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with Maribel Brizuela, staff and informed her the purpose of the visit.

During the course of this investigation LPA reviewed facility files and interview of staff relevant to the complaint investigation. It was determined that the above allegations: Staff are not changing residents bedding, Facility a/c is in disrepair, and Facility laundry machines are in disrepair are UNFOUNDED. During the investigation, the file review and interviews indicated Laundry days goes in rotation and are only done on assigned day, A/C and laundry machines are fixed or replaced in a timely manner when they quit working. This agency has investigated the complaint alleging (Staff are not changing residents bedding, Facility a/c is in disrepair, and Facility laundry machines are in disrepair). We have found that the complaint was unfounded, therefore we have dismissed the complaint.