Complaint Investigation Report

157209146-6-16-2026-24-AS-SMOA-DV7M45-20260619091609

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/09/2026 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20260609174536

Licensee does not ensure staff have the ability to communicate clearly with the residents

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the above allegations. LPA met with facility Licensee, Kristine Juarez, and explained the purpose of today's visit.

Regarding the allegation that the licensee does not ensure staff have the ability to communicate clearly with residents, interviews were conducted with multiple residents. Residents reported that staff are able to communicate with them and assist them with their needs. Several residents stated that staff occasionally use hand gestures, translation applications, or assistance from other staff members when language barriers arise. However, residents consistently reported that staff ultimately understand their requests and provide assistance with meals, medications, housekeeping, personal care, and other needs. No residents interviewed identified specific incidents in which communication barriers resulted in unmet needs, lack of care, or resident harm. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Licensee, Kristine Juarez , and copy of report provided