Complaint Investigation Report

157209146-11-1-2022-24-AS-SPIY-CLTMHT-20221205083805

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/26/2021 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20211026103936

Administrator is not at the facility for the required hours

Residents are not being changed timely due to insufficient staffing

Residents are not getting showered timely due to insufficient staffing

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with Maribel Brizuela, staff and informed her the purpose of the visit.

During this visit LPA delivered investigation findings regarding the above allegations.The Department has investigated the complaint alleging: Administrator is not at the facility for the required hours, Residents are not being changed timely due to insufficient staffing, and Residents are not getting showered timely due to insufficient staffing. Based on the interviews conducted and/or records review the above allegations are UNSUBSTANTIATED. During the investigation, there no preponderance of evidence showing inadequate presence of administrator at the facility, residents not being changed and/or showered timely due to insufficient staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.