Complaint Investigation Report

157209146-9-22-2022-24-AS-SPIY-CL7MBL-20221115082808

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/05/2021 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20211005132259

Staff are not administering medication(s) to resident according to physicians instructions.

Resident is not being provided bedding while in care.

Staff restrained resident in a closet while in care.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with Administrator, Ria Loria and informed her the purpose of the visit.

During the course of this investigation LPA reviewed facility files and interviewed persons relevant to the complaint investigation. It was determined that the above allegations: Staff are not administering medication(s) to resident according to physicians instructions, Resident is not being provided bedding while in care, and Staff restrained resident in a closet while in care are UNFOUNDED. Resident R1 was a new resident to the facility and due to her declining health and instability, resulting her making false statements/accusations. This agency has investigated the complaint alleging (Staff are not administering medication(s) to resident according to physicians instructions, Resident is not being provided bedding while in care, and Staff restrained resident in a closet while in care). We have found that the complaint was unfounded, therefore we have dismissed the complaint.