Complaint Investigation Report

157209146-10-8-2024-24-AS-KHOS-DBUHL4-20241211051653

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/03/2024 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20241003164659

Facility is not safeguard resident’s property

Facility uses intimidation to violate residents personal rights

Licensing Program Analysts (LPA)'s Shawna Doucette conducted an unannounced complaint visit and was granted entry by Administrator Nancy Cudal. LPA's explained the purpose of the visit.

LPA requested a copy of and reviewed the resident roster. LPA interviewed Administrator. Facility does not have a client by the name listed in this complaint.

Based on LPA's interviews and record review, this agency has investigated the complaint alleging, Facility is not safeguard resident’s property, Resident is not getting is P & I funds and Facility uses intimidation to violate residents personal rights. We have found that the complaint was UNFOUNDED, which means it could not have happened, and/or is without a reasonable basis, therefore we have dismissed the complaint.

An exit interview was conducted and a copy of this report was provided.