Complaint Investigation Report

157209146-3-6-2024-24-AS-SPIY-D49KNC-20240412080255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/11/2024 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20240111220531

Staff do not afford residents privacy during phone calls

Licensing Program Analyst (LPA) Shawna Doucette conducted an unannounced complaint visit and was granted entry by Administrator Ria Loria. LPA explained the purpose of the visit.

LPA interviewed staff and residents. After conducting interviews, it was found facility phone calls for residents are being transferred to staff's personal cell phones.

Based on the Departments interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Article 8, is being cited on the attached LIC 9099D.

A copy of the this report was provided to the Administrator with appeal rights and plan of correction.