Complaint Investigation Report

157209268-5-28-2026-24-AS-SMOA-DUJSBX-20260529134440

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/25/2026 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20260425212355

Staff did not ensure that resident vision care needs are met.

On 05/28/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA introduced self, stated the purpose of the visit, and met with Licensee/ Administrator Susan Blanza.

During the course of the investigation, the Department conducted interviews, obtained copies of records, and toured the facility. R1 confirmed R1 have prescribed glasses and refused to wear the prescribed glasses. R1 confirms the facility has no involvement in R1’s finances and not alleging the facility of financial abuse. Therefore, based on interviews conducted, the preponderance of evidence standard has not been met. The above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to Licensee.