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Complaint Investigation Report

Pointe at Summit Hills, the, Bakersfield12/12/2022Licence 157206770

Census55
Date signed12/12/2022 03:20:42 PM
The inspector’s account

157206770-12-12-2022-24-AS-SPIY-CM3RES-20221213115801

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/06/2022 and conducted by Evaluator Lady Cabrera

COMPLAINT CONTROL NUMBER: 24-AS-20221206090724

Staff denied resident to have in-person visitation

Licensing Program Analyst (LPA) L. Cabrera conducted the complaint investigation visit to the facility. LPA met with Gracie Ramirez, Interim Adminisitrator.

During the course of this investigation LPA reviewed facility file relevant to the complaint investigation. It was determined that the above allegation: Staff denied resident to have in-person visitation is UNFOUNDED.

Per Court Order, records reviewed and interviews, Resident’s (R1) Conservator has the power to restrict visitations if the person visiting is not following the reasonable requirements of the facility or reasonable rules imposed by the conservator. Facility followed the Conservator's visitation restrictions. This agency has investigated the complaint alleging (Staff denied resident to have in-person visitation). We have found that the complaint was unfounded, therefore we have dismissed the complaint.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction