Complaint Investigation Report

157206770-4-21-2022-24-AS-SPIY-CDVLEP-20220427084151

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/03/2021 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20211103101239

Staff denied resident to have in-person visitation

Licensing Program Analyst (LPA) Shawna Doucette arrived at the facility unannounced to conduct a complaint investigation and to deliver investigation findings to the facility. LPA met with and explained the purpose of the visit with Administrator Benny Farillas.

LPA interviewed the staff and reviewed records.

The Department has investigated the allegation: Staff denied resident to have in-person visitation. Based on the interviews and Records Review conducted it was found that during this time the facility had Covid positive cases. It has been determined that the Licensee did not deny resident to have in person visitation and the complaint was UNFOUNDED, therefore we have dismissed the complaint.

An exit interview and a copy of this report has been provided to the Administrator Benny Farillas .