Complaint Investigation Report
Administrator reported for R1 to receive a reasonable level of privacy a electronic device could be set up in R1's room for Zoom or Facetime. The Administrator reported facility staff would assist with setting up the call and once connected could leave R1's room.
Based on LPAs interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegation,staff do not allow resident to receive private phone calls, is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Chapter 8, Section 87468.2(a)(1), are being cited on the attached LIC-9099D.
A plan of correction was reviewed and discussed.
A copy of this report and appeal rights were provided to the facility.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction