Complaint Investigation Report

157206770-7-20-2023-24-AS-SPIY-CU3KV7-20230725081352

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/26/2023 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20230526095728

Staff does not ensure resident's restroom is properly cleaned and sanitized.

Licensing Program Analyst (LPA) Shawna Doucette conducted a visit to commence a complaint investigation and deliver findings. LPA identified herself and discussed the purpose of the visit and the elements of the allegations with Administrator Griselda "Gracie" Ramirez.

LPA interviewed staff. LPA reviewed photos.

Based on interviews and photos the preponderance of evidence standard has been met; therefore, the above allegations are found to be Substantiated. Per California Code of Regulations, Title 22, deficiencies are being cited on the attached 9099-D.

An exit interview was conducted with Administrator Administrator Griselda "Gracie" Ramirez and a copy of this report along with appeal rights and plans of correction were provided.