Complaint Investigation Report

157206770-6-27-2023-24-AS-SPIY-CU3KRN-20230725080813

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/22/2023 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20230622125625

Staff denied resident to have in-person visitation

Licensing Program Analyst (LPA) Shawna Doucette arrived unannounced to conduct a complaint investigation. LPA explained reason for inspection and was granted entry by Staff Monica Ramirez. LPA met with Administrator Griselda "Gracie" Ramirez.

LPA conducted interviews, reviewed court orders and R1's file. LPA obtained copies of documents.

This agency has investigated the complaint alleging, Staff denied resident to have in-person visitation. Based on interviews and records review, We have found that the complaint was UNFOUNDED, which means the the allegation could not have happened, and/or is without reasonable basis, therefore we have dismissed the complaint.

An exit interview was conducted with Administrator Griselda "Gracie" Ramirez and a copy of this report was provided.