Complaint Investigation Report

157206770-2-2-2023-24-AS-SPIY-CPZLPS-20230317085624

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/05/2022 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20221005142542

Staff are not allowing resident to have privacy during visits

Facility charged resident for services not agreed upon

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with Assistant Administrator, Gracie Ramirez and informed her the purpose of the visit.

During the course of this investigation LPA reviewed facility files and interview of persons relevant to the complaint investigation. It was determined that the above allegations: Staff is restricting residents visits, Staff are not allowing resident to have privacy during visits and Facility charged resident for services not agreed upon are UNFOUNDED. During the investigation, it was discovered Resident R1 visitations were determined by court order and additional services were approved by her conservator and power of attorney. This agency has investigated the complaint alleging (Staff is restricting residents visits, Staff are not allowing resident to have privacy during visits and Facility charged resident for services not agreed upon). We have found that the complaint was unfounded, therefore we have dismissed the complaint.