Complaint Investigation Report, 09/27/2021 — Pointe at Summit Hills, the, Bakersfield CA

Complaint Investigation Report

Pointe at Summit Hills, the, Bakersfield09/27/2021Licence 157206770

Date signed09/27/2021 04:37:30 PM

The inspector’s account

157206770-9-27-2021-24-AS-SPIY-C7SRGY-20211014130127

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/11/2020 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20201211135356

Staff are not monitoring resident to prevent falls as agreed.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegation. The Department has investigated the complaint alleging: Staff are not monitoring resident to prevent falls as agreed. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction