Complaint Investigation Report

On 12/12/2023, LPA Williams attempted to reach out to HW1 again for clarification via phone and e-mail with no success.

In regards to the allegation, facility did not effectively communicate with a resident's medical provider ,according to HW1, on 11/28/2023 a nurse contacted the facility and spoke to (S1). S1 verified speaking to a nurse from the hospital.

HW1 reported attempting to contact the facility at the following number, 661-972-6468, which is a phone number to an individual not associated to the facility. HW 1 reported attempting to contact the facility through phone numbers found online with no success.

The Administrator reported on 12/7/2023, that he reached out to the hospital and reported R1 is being placed into a SNF.

Although the allegations, facility is refusing to accept a resident back after hospitalization and facility did not effectively communicate with a resident's medical provider . may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report will be provided via e-mail.