Complaint Investigation Report

157209297-12-20-2023-24-AS-MHON-CYQPMD-20231221102611

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/13/2023 and conducted by Evaluator Malia Thao

COMPLAINT CONTROL NUMBER: 24-AS-20230613143211

PATHWAY ASSISTED LIVING/ WESTCHESTER GARDENS

Staff made inappropriate comments towards resident

This is an amended report. On 12/20/2023, Licensing Program Analyst (LPA) Walton arrived unannounced to deliver findings. LPA met with Administrator, Nicole Morehead.

The Department investigated the allegations of staff not treating resident with respect and staff making inappropriate comments towards a resident and based on interviews and records review, the allegations are substantiated. One deficiency is cited on the attached 9099D. Appeal rights provided and exit interview conducted.

A copy of this report was discussed and provided to Administrator, Nicole Morehead, whose signature on this form confirms receipt of this document.