Complaint Investigation Report
157209297-8-31-2023-24-AS-MHON-CVMUN5-20230913154323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Lisa Salazar
COMPLAINT CONTROL NUMBER: 24-AS-20230829101536
PATHWAY ASSISTED LIVING/ WESTCHESTER GARDENS
Staff not allowing resident to have visitor(s).
On 08/30/23, Licensing Program Analyst (LPA) L. Salazar arrived at the facility unannounced to conduct the required 10 day inspection. LPA was greeted by facility manager, stated the purpose of the visit and was allowed entry into the facility.
LPA conducted records review of Resident R1's file, facility visitor policy and house rules. LPA conducted interviews with Staff S1 and facility manager.
Based on the information received, the complaint allegation is Unfounded, meaning that the allegation is false, could not have happened and or is without reasonable basis, therefore, we have dismissed the complaint. Exit interview conducted. No deficiency cited. A copy of this report was provided at the time of visit.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction