Complaint Investigation Report

157206659-7-17-2025-24-AS-SPIY-DNDMV8-20251113085619

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/15/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250715210915

NEW HORIZONS HOMES COMMUNITY CARE FAC.INC.#4

Staff financially abused a client while in care

On 7/17/2025, Licensing Program Analyst (LPA) M. Medina an unannounced Complaint visit. LPA introduced self, presented identification and allowed entrance by Administrator, Joye Mackey. Administrator Dodie Franklin contacted by telephone and arrived a short time later to conduct complaint visit with LPA.

LPA conducted interviews, and obtained staff and resident files during complaint visit. During complaint investigation and information obtained during interviews, it was stated S1 asked R1 to gamble utilizing R1's personal cash app account funded R1's personal bank account. .

The preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D.