Complaint Investigation Report

157206657-12-12-2022-24-AS-SPIY-CM3RG4-20221213120006

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/27/2022 and conducted by Evaluator Lady Cabrera

COMPLAINT CONTROL NUMBER: 24-AS-20221027081522

NEW HORIZONS HOMES COMMUNITY CARE FAC. INC. #2

Dodie Franklin, Designated Representative

Licensing Program Analyst (LPA) L. Cabrera conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegation. No clients and staff were present at the time of the visit. Dodie Franklin, Supervisor was desginated to sign this report.

The Department has investigated the complaint alleging: Staff is mistreating residents in care. During the course of the investigation, LPA conducted interviews and reviewed records. Facility staff denied mistreating residents. There are no reported incidents from clients and Kern Regional Center currently regarding staff mistreating residents in care. Based on the interviews conducted and records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiency was observed. Apepal Rights were provided. Exit Interview conducted.