Complaint Investigation Report

157200749-10-1-2024-24-AS-SMOA-D9QKKG-20241004075819

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/21/2024 and conducted by Evaluator Alexandria Walton

COMPLAINT CONTROL NUMBER: 24-AS-20240821114317

Staff behavior poses as a risk while transporting clients

On 10/01/2024, Licensing Program Analyst (LPA) Walton arrived unannounced to deliver findings on the above allegations. LPA introduced self, stated the purpose of the visit and met with Administrator, Gerald De Claro.

During the course of this investigation, LPA reviewed documents and conducted interviews. Interviews revealed that on two separate occasions, S1 fell asleep while transporting clients to the day program. Based on interviews, the preponderance of evidence standard has been met, therefore the allegation: Staff behavior poses as a risk while transporting clients is SUBSTANTAITED.

A deficiency is being cited in accordance to California Code of Regulations, Title 22, Division 6 on the attached 9099D. An exit interview was conducted, and a plan of correction was reviewed and developed. A copy of this report and appeal rights were discussed and provided to Adminisrator Gerald De Claro, whose signature on this form confirms receipt of this document.