Complaint Investigation Report

157208940-1-31-2024-24-AS-SMOA-D26PED-20240205101454

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/17/2024 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20240117135418

Administrator Paul Anderson, Director of Residential Services Shellie Whitlock, and Director Kristen McMillian

Facility did not provide resident records to residents authorized representative.

On 01/31/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegation. LPA introduced self, stated the purpose of the visit and met with Administrator Paul Anderson, Director of Residential Services Shellie Whitlock, and Director Kristen McMillian.

During the course of the investigation, the Department conducted interviews and reviewed records. R1’s records were requested on 01/15/24 and the facility contacted the reporting party (RP) on 1/17/24 regarding the requested records. R1’s records were confirmed received by the RP. Based on interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to Administrator, whose signature confirms receipt of this report.