Complaint Investigation Report

157208940-1-11-2024-24-AS-SMOA-CZDSDT-20240111124737

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/28/2023 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20231128155556

Memory Care Director Kristen McMillian and Acting Director Resident Services Palvire Bassi

Staff is financially abusing resident in care.

On 01/04/24, Licensing Program Analyst (LPA) M.Yang arrived unannounced to deliver finding on the above allegation. LPA introduced self, stated the purpose of the visit, and requested to meet with Administrator Paul Anderson. LPA met with Memory Care Director Kristen McMillian and Acting Director of Resident Services (DRS) Palvire Bassi who stated Administrator is unavailable to attend meeting.

During the course of the investigation, the Department conducted interviews and reviewed records. Transportation is included in R1's monthly statement. For every transportation that requires the facility to provide a one on one escort for the resident for outing, the facility charges an additional $40 an hour. Resident received notice of facility additional charge when S1 was required to escort R1 at the bank when S1 transported R1 to the bank. The facility charged R1 an additional $40 when S1 escorted R1. Based on interviews conducted and records reviewed, the preponderance of evidence standard has not been met, therefore, the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the DRS, whose signature confirms receipt of report.