Complaint Investigation Report

157208940-8-26-2025-24-AS-BWHE-DLFVPV-20250912163721

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/08/2025 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20250808163232

Staff does not ensure facility is free of pests.

On 08/26/25, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA introduced self and stated the purpose fo the visit. LPA discussed the findings with Executive Director.

During the course of the investigation, the department conducted interviews, received copies of records, and toured the facility. Based on interviews conducted and records reviewed, the facility immediately addressed bed bugs upon discovery and pest control service was contacted immediately.

There was insufficient evidence to prove or disprove that staff does not ensure facility is free of pest. Therefore, the preponderance of evidence standard has not been met, the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the Executive Director, whose signature on this form confirms receipt of this report.