Complaint Investigation Report

157209299-2-27-2026-24-AS-SMOA-DRPT6M-20260227132721

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/20/2026 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20260220165725

Licensee/ Administrator Socorro Ann Telmo

Staff did not prevent a resident from eloping from the facility.

On 02/26/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint investigation. LPA was greeted by Hospice nurse Fely Farrish and staff Jose Neusca at the garage. LPA introduced self, stated the purpose of the visit and requested to meet with Administrator. Licensee/ Administrator Socorro Ann Telmo was called and arrived shortly.

The department conducted interviews, toured the facility, received copies of records, and copies of R1 files. On 02/16/26, R1 eloped from the facility. S1 attempted to redirect R1 back to the facility and was unsuccessful. S1 continued to monitor R1 until police arrived. Based on interviews conducted and observation, the preponderance of evidence standard has not been met, therefore, the above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to Licensee, whose signature confirms receipt of report.