Complaint Investigation Report

157209299-1-31-2024-24-AS-SMOA-D2FN2F-20240214090437

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/22/2024 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20240122102719

Facility staff financially abused resident

On 01/31/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver findings on the above allegation. LPA introduced self, stated the purpose of the visit, and met with Administrator Socorro Ann Telmo.

During the course of the investigation, the Department conducted interviews and reviewed records. Administrator had stated the Administrator had Resident 1(R1)’s debit card and check book. Administrator admitted to the department, the Administrator had been using the resident’s debit card to make multiple withdrawals and had wrote checks out from the resident’s bank account. Based on records reviewed and interviews conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, is being cited on the attached Lic 9099D. An exit interview was conducted. A copy of this report and appeal rights was provided to Administrator, whose signature confirms receipt of this report.