Complaint Investigation Report

157209299-1-31-2024-24-AS-SMOA-D26PFC-20240205101632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/26/2023 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20231226102403

On 01/31/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver findings on the above allegation. LPA introduced self, stated the purpose of the visit, and requested to meet with Administrator. LPA met with caregiver Reynald Ignacio. Administrator Socorro Ann Telmo was called and arrived shortly.

During the course of the investigation, interviews were conducted, and records were reviewed. Allegation of alleged physical abuse, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the above allegation is UNSUBSTANTIATED. Exit interview was conducted. A copy of this report was provided to Administrator, whose signature confirms receipt of this report.