Complaint Investigation Report

157200963-5-8-2024-24-AS-SPIY-D6DK7X-20240619073951

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/15/2024 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20240315150741

Staff used inappropiate restraint which resulted in client injury

Licensing Program Analyst (LPA) Shawna Doucette conducted a visit to deliver findings on a complaint investigation. LPA identified herself and discussed the purpose of the visit with Program Director John Noriega.

LPA reviewed records, interviewed staff and client.

Based on interviews, LPA was unable to determine whether or not Staff used inappropiate restraint which resulted in client injury.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report was provided.