Complaint Investigation Report

157200963-7-11-2023-24-AS-MHON-CV9T9A-20230901143138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/06/2023 and conducted by Evaluator Malia Thao

COMPLAINT CONTROL NUMBER: 24-AS-20230706085048

On 7/11/23 at 10:42 AM, Licensing Program Analyst (LPA) Malia Thao arrived unannounced to conduct an initial 10-day complaint inspection. LPA explained reason for inspection and met with Manager (MAN) Pam Williams. Administrator (ADM) John Noriega arrived a short time later.

LPA made observations, reviewed records, and conducted interviews. Based on observations, record review, and interviews, there was not sufficient evidence to show the facility was in disrepair. Due to recent roofing renovation, the A/C unit for the activity room in building B was not working. LPA observed the activity room thermostat measuring at 81 degrees F. LPA observed there were no clients being serviced in the activity room. Instead clients are being designated to other classrooms where LPA observed A/C was operational and rooms were cooled. LPA observed water fountains available for client use even though the facility offers an ice and water machine. Microwaves observed operational. The above allegation is unsubstantiated. Exit interview conducted. A copy of this report was given to Administrator, whose signature confirms receipt of this report.