Complaint Investigation Report

157208773-2-2-2022-24-AS-MHON-CBXLZ2-20220224081111

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/03/2021 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20211203100104

Staff are retaliating against resident for making a complaint by forcing resident to move rooms

On 02/02/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA met with Administrator Ramona Eleco and stated purpose of visit.

During the course of the investigation, the Department conducted interviews and toured the facility. LPA interviewed resident and staffs. Based on the interviews conducted, the resident and staff confirmed resident was not forced to move rooms.

The Department conducted interviews and toured the facility. LPA checked and toured the ceiling in the resident’s room. Resident’s ceiling observed to not be in disrepair. The resident and staff verified that the ceiling is not disrepair.

Based on interviews and observation, the allegations above is UNFOUNDED, meaning it was false, could not have happened, and/or is without reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted. As a COVID-19 precautionary measure, a copy of this report will be provided via email. Report signed on-site.