Complaint Investigation Report

157208773-11-22-2021-24-AS-SPIY-C9RU9Q-20211216142330

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/12/2021 and conducted by Evaluator Kelly J. McClurg

COMPLAINT CONTROL NUMBER: 24-AS-20211012125013

Resident's bathroom sink and shower does not deliver hot water

An unannounced Complaint visit was conducted on the date & during the times identified above by Licensing Program Analyst (LPA) K. McClurg & Licensing Program Manager (LPM) See Moua. LPA & LPM met with Administrator (Admin) Ramona Eleco & stated purpose of visit.

The Department conducted interviews with residents & staff, toured the facility & checked sinks & showers in resident's rooms, & reviewed records. Sinks & showers were observed to have hot water. The Admin denied the A/C was broken & the facility was observed to be at a comfortable temperature. The allegations are Unfounded.

No deficiencies. Exit interview conducted with Admin.