Complaint Investigation Report

157208773-8-22-2024-24-AS-SPIY-D8ZRXK-20240911132452

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/28/2024 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20240528092313

Staff spoke to resident in an inappropriate manner.

Staff did not treat resident with respect.

Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation and deliver findings. LPA identified herself and explained the purpose of the visit with Administrator Ramona Eleco.

LPA conducted interviews with staff and residents. Based on interviews, Staff spoke to resident in an inappropriate manner and Staff did not treat resident with respect.

After conducting interviews, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D.

A copy of this report was provided with appeal rights and plans of correction.