Complaint Investigation Report

157208773-6-26-2024-24-AS-SPIY-D8DJVG-20240822072307

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/20/2024 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20240620141603

Facility staff denied resident's visitor access to the resident during normal

Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation and deliver findings. LPA identified herself and explained the purpose of the visit with Administrator Ramona Eleco.

LPA obtained a copy of the visitor policy.

Based on interviews it is undetermined whether or not Facility staff denied resident's visitor access to the resident during normal visiting hours.

Based on records review and interviews, it is undetermined whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.