Complaint Investigation Report

Based on records review, R1 is paying less than the amount listed in the admissions agreement and did not pay for the month of December 2023.

This agency has investigated the complaint alleging, Staff do not safeguard resident's funds,

Staff did not keep the facility free of insects, and Staff are billing residents receiving SSI beyond the basic rate. Based on interviews records review, observation and photos, We have found that the complaint was UNFOUNDED, which means the the allegation could not have happened, and/or is without reasonable basis, therefore we have dismissed the complaint.