Complaint Investigation Report

157208773-10-30-2023-24-AS-SPIY-CX8SM7-20231103135928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/24/2023 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20231024154146

Staff do not keep the facility free of insects/spiders

Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to conduct a complaint investigation. LPA met with Administrator Ramona Eleco. LPA's disclosed the purpose of the inspection and was granted entry into the facility by the Administrator.

LPA reviewed records and interviewed Administrator. LPA interviewed the pest control technician. LPA obtained copies of faclities pest control records.

Based on interviews and records review, facility has a pest control service that is servicing monthly.

This agency has investigated the complaint alleging, Facility staff abandoned resident at the hospital. Based on interviews and records review, We have found that the complaint was UNFOUNDED, which means the the allegation could not have happened, and/or is without reasonable basis, therefore we have dismissed the complaint.