Complaint Investigation Report

157208773-8-15-2022-24-AS-SMOA-CHDLSG-20220817090036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/29/2022 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20220729080056

Staff did not follow COVID-19 testing protocol for symptomatic resident.

Staff did not assist resident with showering as needed.

Staff did not safeguard resident’s personal belongings.

Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted a subsequent complaint inspection to deliver findings. LPA and LPM met with Administrator Ramona. Findings were delivered.

The Department interviewed staff and residents, toured the facility, and reviewed records. Interviews were conducted with staff and proper COVID protocol is followed for isolation and testing of residents. Based on records review R1’s shower scheduling was reviewed, and facility records when caregivers provide showers to the residents. Facility staff return personal belongings based on any labels on the clothing. Therefor the above allegations are unsubstantiated