Complaint Investigation Report

157208773-8-15-2022-24-AS-SMOA-CHZMPY-20220906094755

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/11/2022 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20220811130931

Staff retaliated against resident for complaining

Staff withheld resident's medical supplies

Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted an initial complaint inspection to open the complaint. LPA and LPM met with Administrator Ramona. Findings were delivered.

The Department has interviewed staff and residents, toured the facility, and reviewed records. Residents’ medical supplies are from medical supply companies via insurance or families. Residents who request it will keep their supplies in their rooms. Residents with memory care will have their supplies kept, track, and inventoried by the facility. Medical supplies room was toured, and supplies were labelled for residents. Facility has a resident’s council that meets every month. Residents were interviewed regarding personal rights and care. There have been no specific incidents regarding staff handling residents roughly, speaking inappropriately to resident, or retaliation. The above allegations are Unsubstituted.