Complaint Investigation Report

157208773-8-15-2022-24-AS-SMOA-CHZMP8-20220906094639

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/08/2022 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20220808103534

Staff are not stopping resident from displaying genitals to residents

Staff are not stopping resident from eliminating throughout the facility

Staff do not stop residents from bullying another resident

Staff do not afford a resident (s) dignity and respect in their relationships

Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted an initial complaint inspection and deliver findings. LPA and LPM met with Administrator Ramona and discussed the findings.

The Department has interviewed staff and residents, toured the facility, and reviewed records. Based on interviews conducted, observations, and records reviewed, the above allegations are Unsubstantiated. R1 referenced in the complaint was newly admitted into the facility with dementia. R1 has uncontrollable bladder. Facility implemented incontinence care plan for R1 and in-service training was completed. Residents interviewed stated that facility staff redirects R1. Residents referenced in the complaint regarding bullying were interviewed and denied the allegations.