Complaint Investigation Report

157204045-8-6-2025-24-AS-SMOA-DKKKE2-20250815074934

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/04/2025 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20250604161858

Staff did not seek timely medical attention for resident.

Staff are not properly supervising resident who may be a fall risk.

On 08/06/25 Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings.

LPA introduced self, stated the purpose of the visit, and met with House Manager Heidi Snavley.

During the course of the investigation, the Department conducted interviews, records were reviewed and toured the facility. R1 refused to go to the hospital per the resident’s rights. Adequate staffing was observed providing care for residents.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided to the House Manager, whose signature confirms received of this report.