Complaint Investigation Report

157209257-7-24-2023-24-AS-SMOA-CU4KF9-20230726075131

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/19/2023 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20230719162657

Administrator/ Executive Director Pamela Bradley

Staff refused to allow resident to return to facility after hospital stay

On 07/24/23, Licensing Program Analyst (LPA) M. Yang arrived unannounced and conducted an initial complaint investigation. LPA met with Administrator/ Executive Director Pamela Bradley. LPA discussed the allegation and finding with Administrator.

The allegation that staff refused to allow resident to return to facility after hospital stay was addressed on a case management on 07/18/23. This complaint is SUBSTANTIATED for the record and was cited under California Code of Regulations, Title 22, Division 6, Chapter 6 on 07/18/23 during case management visit. An exit interview was conducted. A copy of this report was provided to Administrator, whose signature confirms receipt of this report.