Complaint Investigation Report

157208915-5-13-2025-24-AS-KHOS-DGNJMM-20250514071034

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/11/2025 and conducted by Evaluator Rachel A Bruce

COMPLAINT CONTROL NUMBER: 24-AS-20250211103342

Facility was without hot water in the residential section of the builiding.

On February 19, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted a subsequent complaint investigation visit to the facility. During the course of this complaint investigation LPA interviewed staff and residents on duty and obtained and/or reviewed facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED.

Facility did not did not have hot water available to residents for over 7 days.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 Article 5 is being cited on the attached LIC 9099D.”)

Refer to Case Management dated February 19, 2025 for an additional deficiency.

An exit interview was conducted with Administrator, a copy of this report with plan of corrections, and appeal rights were provided.