Complaint Investigation Report

Interviews with Hospice state R1 has had increased agitation and behaviors R1 is refusing care and making accusations that caregivers are refusing to give meds. Multiple Care conferences with the nurses and facility staff have been documented that the allegations are not true.

Based on records review and interviews, we have found that the complaint was Unfounded, meaning that the allegation is false, could not have happened and or is without reasonable basis, therefore, we have dismissed the complaint. Exit interview conducted. No Deficiencies cited. A copy of this report was provided to Administrator.