Complaint Investigation Report

157208915-5-8-2025-24-AS-KHOS-DGNKD5-20250514074811

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/11/2025 and conducted by Evaluator Rachel A Bruce

COMPLAINT CONTROL NUMBER: 24-AS-20250211120402

Resident has not received a shower for an extended period of time

On 5/8/2025, Licensing Program Analyst (LPA) Rachel Bruce conducted a subsequent complaint investigation visit to the facility. During the course of this complaint investigation LPA interviewed staff and residents and obtained and/or reviewed facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED.

Facility did not have hot water available to residents for over 7 days during February 2025. During this time residents had no access to their regular shower and although there was one shower available in another unit, many residents did not know and/or did not feel comfortable so many residents went without a proper shower until the units were repaired.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted with Administrator, a copy of this report with plan of corrections, and appeal rights were provided.