Complaint Investigation Report

157203519-8-31-2023-24-AS-MHON-CVELUC-20230906090343

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/13/2023 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20230413141153

On 8/31/23, Licensing Program Analyst (LPA) M. Medina conducted a subsequent visit. LPA introduced self and allowed entrance by House Manager, Administrator Eric Coronado contacted by telephone and arrived a short time later to conduct visit.

LPA Medina conducted interviews with R1, and staff during visit.

The Department investigated the allegation of staff slapped client in care, based on interviews, the complaint is SUBSTANTIATED. R1 was having a behavior on the day incident occurred. R1 became physically aggressive, destroying furniture in the facility, S2 attempted to de-escalate R1 by extending their arm to R1's chest.

Exit interview conducted. A copy of this report and appeal rights were provided.