Complaint Investigation Report

157201351-12-20-2025-24-AS-AWAN-DQJUFV-20260121143323

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/07/2025 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20251107152317

Staff spoke inappropriately towards a client

Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to deliver findings for a complaint investigation. LPA met with Staff Leanor Aguilar. Staff contacted Administrator Cheryl McCraw who gave permission for Staff Leanor Aguilar to sign for this report.

LPA interviewed staff, clients and witnesses.

Interviews revealed staff spoke inappropriately to C1 in front of others.

Based on interviews, regarding the allegation Staff spoke inappropriately towards a client the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED

A copy of this report with appeal rights and plans of corrections were provided. Civil Penalty was issued for repeat violation.