Complaint Investigation Report

157202473-1-16-2025-24-AS-AWAN-DEYQ63-20250321115251

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/09/2025 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20250109133809

Administrator DinaFay Crandel and Administrator Robert Crandelll

Staff spoke inappropriately to client in care

Licensing Program Analyst (LPA) Shawna Doucette (LPA) conducted a visit to commence a complaint investigation. LPA contacted the Administrator DinaFay Crandell via telephone who responded to the facility to assist with the visit. LPA met with the Administrator DinaFay Crandel and Administrator Robert Crandelll and explained the purpose of the visit.

LPA obtained copies of R1's admissions agreement and IPP. LPA interviewed staff and resident. LPA interviewed Kern Regional Service Coordinator.

Based on interviews and records review, it is undetermined if staff spoke inappropriately to R1.

Based on interviews, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.