Complaint Investigation Report

157201730-12-30-2022-24-AS-MHON-CNERVC-20230125122118

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/27/2022 and conducted by Evaluator Malia Thao

COMPLAINT CONTROL NUMBER: 24-AS-20220927174248

Staff member is physically abusing residents in care.

On 12/30/22 at 8:35 AM, Licensing Program Analyst (LPA) Malia Thao arrived unannounced to conduct a complaint inspection. LPA explained reason for inspection and was granted entry. LPA met with Co-Administrators Morris Santamena and Joan Aquino.

LPA conducted interviews and reviewed records. Based on interviews, LPA found that there was not sufficient evidence to show staff member is physically abusing residents in care. The above allegation is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted. A copy of this report was given to Co-Administrator Joan Aquino, whose signature confirms receipt of this report.