Complaint Investigation Report

157208879-1-17-2023-24-AS-MHON-CNES26-20230125122902

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/27/2022 and conducted by Evaluator Malia Thao

COMPLAINT CONTROL NUMBER: 24-AS-20220927110701

Staff do not properly supervise resident.

On 1/17/23 at 8:40 AM, Licensing Program Analyst (LPA) Malia Thao arrived unannounced to conduct a complaint inspection. LPA explained reason for inspection and was granted entry by staff. Administrator (ADM) Ronald Duran arrived a short time later.

LPA conducted interviews. During the course of the investigation, LPA conducted interviews and reviewed records. Based on interviews and record review, LPA found that there was not sufficient evidence to show staff yelled at resident, staff do not properly supervise resident, or that resident eloped from facility. The above allegations are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted. A copy of this report was given to Administrator Ronald Duran, whose signature confirms receipt of this report.