Complaint Investigation Report

157206712-1-31-2024-24-AS-SMOA-D26PET-20240205101539

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/19/2024 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20240119151633

Staff does not provide nutritious meals to residents.

On 01/31/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA introduced self, stated the purpose of the visit and met with staff Maria Edna Agatep. Staff informed LPA Administrator is unavailable and out of the country.

During the course of the investigation, the Department conducted interviews, reviewed records, and toured the facility. Food is delivered once a week and as needed to the facility. Adequate nonperishable and perishable food were observed. Two different menus were observed posted on the refrigerator.

Based on observation, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to staff whose signature confirms receipt of this report.