Complaint Investigation Report

157208810-11-21-2025-24-AS-AWAN-DP8NNS-20251210093713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/17/2025 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20251117130540

Staff are verbally abusive towards clients in care.

Staff do not engage with clients or provide activities while in care.

Staff interfere with client's toileting needs.

Staff prohibit clients from getting water while in care.

On 11/21/2025, Licensing Program Analysts (LPAs) J. Duarte and B. Miranda conducted an unannounced initial 10-day complaint visit. LPAs introduced self, stated purpose of visit, and allowed entrance by Program Supervisor Kimberly Helton. Kimberly advised that Director Hanh Mireles would arrive shortly to assist with this visit.

LPAs conducted multiple interviews with staff and clients. LPAs obtained and reviewed the following documents: Activity schedule, an in service verification, and client and staff rosters.

LPAs investigated the allegations listed above. Based on observation and interviews, although the allegations may have happened, there is not a preponderance of evidence to prove that the alleged violations occurred; therefore, the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report was provided to Director Hanh Mireles.