Complaint Investigation Report

157209319-8-6-2024-24-AS-SPIY-D8DJXF-20240822072616

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/02/2024 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20240502105259

Staff are mishandling the clients personal funds

Licensing Program Analysts (LPAs) K. Kaur and S. Doucette arrived at the facility for a subsequent visit to deliver findings. LPAs met with Administrator Ty Scherer and explained the purpose of the visit and reviewed the elements of the allegations. LPAs delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews and observation residents were not getting their P& I funds in a timely manner. Based on records review; residents P & I funds are not disturbed and given in full. R1 received a check dated 5/31/2024 for $1,498.07 for Rent and P & I. $100 of P & I funds should have been deposited to residents Ledger (LIC405). However, the only entries observed were for $23 for May 2024 for (R1).

The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. See citations on the attached LIC9099D. Exit interview was conducted with staff and appeal rights were provided via email.